RETURNS AND REFUNDS

 

 

PRINCIPLE AND PERIOD OF WITHDRAWAL
The Purchaser has in principle the right to withdraw by returning or returning the product to WYLDOS GROUP, without giving any reason.

For this, the product must be returned or returned no later than thirty (30) days following the communication of its decision to withdraw. The withdrawal period expires fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the goods.

In the event that the Buyer has ordered several products via a single order giving rise to several deliveries (or in the case of an order of a single product delivered in several batches), the withdrawal period will expire fourteen (14) days. after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last good.

In the event of delivery of the product in several batches of parts, the withdrawal period will expire fourteen (14) days after the day on which you, or a third party other than the carrier and designated by you, physically takes possession of the last batch or of the last piece.

 

NOTIFICATION OF THE RIGHT OF WITHDRAWAL
To exercise his right of withdrawal and in accordance with article L.221-21 of the Consumer Code, the Purchaser must notify his decision to withdraw by means of an unambiguous declaration (for example, letter sent by mail, fax or e-mail) to:

WYLDOS GROUP // Customer Service

- 26 rue Henri Becquerel 93600 Aulnay-sous-Bois FRANCE

- contact@stand-prive.com

He can also use the form below:

 

WITHDRAWAL FORM

Attention: WYLDOS GROUP 26 rue Henri Becquerel 93600 Aulnay-sous-Bois FRANCE

contact@stand-prive.com

 

I hereby notify you of my withdrawal from the contract for the sale of the product below:

 

Product number____________

Invoice number: _________________

Purchase order number: __________

- Ordered on [____________] / received on [________________]

- Method of payment used:

- Name of the Purchaser and, if applicable, the beneficiary of the order:

 

- Buyer's address:

- Delivery address :

 

- Signature of the Buyer (except in the case of transmission by email)

 

- Date

 

 

The Buyer can also follow the return procedure described below.

In order for the withdrawal period to be respected, the Purchaser must send his communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period.

 

RETURN PROCEDURE


FOR FRANCE: RETURN PROCEDURE VIA CHRONOPOST
Return costs are free within 14 days from the date of delivery via CHRONOPOST, regardless of the carrier chosen for the delivery of your order.

1. Log on to stand-prive.com and go to the "My account / My returns" section, then you just have to click on the order concerned by the return request.

2. Check the item (s) to return, specifying the reasons for the return, then "validate this choice". When you are done click on the "generate return" button.
The return request is then taken into account.

3. As soon as the words "awaiting the package" appear, a return slip must then be printed on an A4 sheet and must be placed in the package.

4. Then print your Chronopost return label on an A4 sheet. Cut out the label (right part) and stick it on your return package. Your proof of deposit (left part) must be stamped and dated by the relay point. We invite you to keep it preciously until your return request is processed by our services.

 

FOR BELGIUM AND LUXEMBOURG: RETURN PROCEDURE VIA MONDIAL RELAY
Follow the above procedure.
To print your return label, the link is available in your customer area, next to the return slip:

https://retours.mondialrelay.com/d/FRSTAMPE/?Country=BE&Language=FR&SiteId=STAMPE

Place the label on the package and drop off the package at the Mondial Relay relay point.

 

RETURN PROCEDURE VIA LA POSTE
Returns made by La Poste remain the responsibility of the customer. Regardless of the carrier chosen for the delivery of your initial order (Colissimo, Mondial Relay or Chronopost), it is however possible to make a free return via Chronopost for France, and via Mondial Relay for Belgium and Luxembourg by following the instructions above.

In the case of a return via La Poste, follow the following instructions:

1. Log on to stand-prive.com and go to the "My account / My returns" section, then you just have to click on the order concerned by the return request.

2. Check the item (s) to return, specifying the reasons for the return, then "validate this choice". When you are done click on the "generate return" button.
The return request is then taken into account.

3. As soon as the words "awaiting the package" appear, a return slip must then be printed on an A4 sheet, which must be placed in the package.
The return request is mandatory to exercise the right of withdrawal or for any other return request.


4. Drop off your parcel with sufficient postage at the post office.

 

RETURN TERMS
Within thirty (30) days of the communication of his decision to withdraw, the Buyer must return the goods.

This period is deemed to have been met if the Buyer returns the item before the expiration of the thirty (30) day period.

 

Returns should be made to the following address:

Stand-prive.com
26 rue Henri Becquerel
93600 Aulnay-sous-Bois FRANCE

 

STATE OF THE RETURNED GOODS
The products must be returned properly protected, in the original or equivalent packaging, in perfect condition for resale (unwashed, undamaged, damaged or soiled) accompanied by any accessories, instructions for use and documentation. The goods are controlled by WYLDOS GROUP whose logistics department will rule on the perfect nature or not of the item (s) in order to validate the refund.

Returns of defective products caused by the Buyer will not be accepted. In this case the refund will be refused and the product returned to the Buyer.

 

The responsibility of the Purchaser is only engaged with regard to the depreciation of the good resulting from handling other than those necessary to establish the nature, characteristics and proper functioning of the product. The Buyer has the opportunity to test the product but he may be held liable if he performs any manipulations other than those necessary.

 

RETURN FEES
Return costs will be free if the Purchaser returns the Product through Chronopost, in accordance with the provisions detailed above.

Return costs will be borne by the Buyer if he does not return the Product through Chronopost, for Belgium the return costs will be free by Mondial Relay.

 

EFFECTS OF WITHDRAWAL
In the event of withdrawal from the Purchaser, WYLDOS GROUP undertakes to reimburse all sums paid, including delivery costs (with the exception of additional costs resulting, where applicable, from the choice by the Buyer of a delivery method other than the standard delivery method offered by WYLDOS GROUP) from the date on which he is informed of the Buyer's decision to withdraw. (Article L.221-24 of the Consumer Code)

Unless he offers to collect the products himself, WYLDOS GROUP may defer the reimbursement until recovery of the products or until the Buyer has provided proof of shipment of the products, the date selected. being that of the first of these facts.

WYLDOS GROUP will proceed with the reimbursement using the same means of payment as that which the Buyer will have used for the initial transaction, unless the Buyer expressly agrees to use another means of payment and to the extent that the reimbursement does not 'will incur no costs for the Buyer.

The partial return will give rise to the reimbursement of the returned product (s). The initial delivery costs will not be refunded, the amount of our shipping costs being fixed and not depending on the number of products ordered.

 

EXCEPTIONS
The right of withdrawal cannot be exercised for contracts: (Article L.221-28 of the Consumer Code)

- Provision of services fully executed before the end of the withdrawal period and whose execution has begun after the express prior consent of the consumer and express waiver of his right of withdrawal;

- Supply of goods or services, the price of which depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period;

- Supply of goods made to the consumer's specifications or clearly personalized;

- Supply of goods liable to deteriorate or expire rapidly;

- Supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

- Supply of goods which, after having been delivered and by their nature, are inseparably mixed with other items;

- Supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed upon at the conclusion of the contract depends on fluctuations on the market beyond the control of the professional;

- Maintenance or repair work to be carried out urgently at the consumer's home and expressly requested by him, within the limit of spare parts and work strictly necessary to respond to the emergency;

- Supply of audio or video recordings or computer software when they have been unsealed by the consumer after delivery;

- Supply of a newspaper, periodical or magazine, except for subscription contracts to these publications;

- Concluded at a public auction;

- Provision of accommodation services, other than residential accommodation, goods transport services, car rental, catering or leisure activities which must be provided on a specific date or period;

- Supply of digital content not supplied on a physical medium, the execution of which has begun after the express prior consent of the consumer and express waiver of his right of withdrawal.

For hygienic reasons, we do not accept returns of earrings, lingerie items or swimwear. Used or opened cosmetic products will also be refused.